Claudia took some time to answer our questions:
What is the greatest success you’ve had since joining LWP?
This is a tough question to answer because there have been many milestones since joining LWP. Since joining, our firm expanded and opened its doors in Bonita Springs, Florida. This success is multi-level, from our ever-growing team – hiring new staff – to the high demand for workshops, to developing relationships in the community where now The Mattar Firm is becoming a recognized name. The overall growth of the firm in the past year is our greatest success and LWP was an integral part of that growth.
What is your favorite LWP tool?
My favorite LWP tool is the Marketing Dashboard. Phil introduced The Mattar Firm to this tool recently and we have implemented it into our systems. At our firm, we love metrics and numbers. We firmly believe metrics allow you and your staff to have accountability and are essential to the success of any firm, regardless of practice area. This particular Dashboard allows us to have a yearly and monthly snapshot view of marketing, inbound calls, client service coordinator and attorney conversion rates, and revenue. The tool has pointed out that our client service coordinator has a fantastic rate in relation to initial contact to workshop registration. As our firm continues to grow, it will be invaluable for keeping track of each department’s performance and attorney statistics.
How has being part of LWP impacted your team and your practice?
Joining LWP has impacted our firm in tremendous ways. Our area of expertise before LWP was auto accident injury litigation. The LWP team helped our lawyers and staff shift from our previous practice area to understanding the nuances of Estate Planning, Asset Protection, and Medicaid Planning. LWP has done everything from guide our firm through the relational process necessary when dealing with senior clients, to teaching us Medicaid law in and out. The journey of transitioning practice areas would have been much more tedious and time consuming without the help of LWP. Additionally, LWP has opened the door to likeminded contacts throughout the legal community by encouraging members from different cities and states to communicate with one another.
Share something about yourself that most people don’t know about you.
Most people do not know that I was a competitive Rower throughout my high school and college years. I still practice rowing to this day – getting on the erg for workouts and if I am lucky, being able to get some time on the water.
What is your favorite book and how did it impact your life?
The PWP binder – Medicaid section. Kidding (maybe)! The book that comes to mind is The Science of Happiness: How Our Brains Make Us Happy by Stefan Klein. As a fact finder, I am constantly searching to understand “but why does that work that way?” This book breaks down what mechanisms inside your brain trigger certain emotions, actions, and reactions. I read this book in 2006, and to this day I will reference sections of it and think “that action or reaction is a result of this chemical affecting X aspect of the brain.”
Congratulations to you on your continued success!
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