The legal industry isn’t known for rapid innovation, but times are changing—and estate planning attorneys who don’t keep up risk losing clients to more tech-savvy competitors.
From estate planning drafting software to client communication tools, technology is no longer a luxury; it’s a necessity.
This article explores why staying current is critical for your practice and how to embrace change without disrupting your workflow.
Why Technology Matters More Than Ever In Estate Planning Law Firms
Client Expectations Have Changed
Generally speaking, clients are becoming more tech-savvy than ever before. Whether it’s streaming services, online shopping, or social media, people are accustomed to having information at their fingertips instantly. When they engage with an estate planning law firm, they expect a similar experience—efficient, transparent, and fast.
Clients now expect to be able to view documents and track their case progress online, without needing to wait for phone calls or in-person meetings. They want seamless communication, immediate access to their files, and the ability to get updates on their cases at the click of a button. If a firm is still using outdated processes—like manual drafting or relying on paper documents—it can create a disjointed, frustrating experience that could drive clients to seek out competitors who offer a smoother, more modern process.
Moreover, today’s clients have a broader understanding of technology thanks to their experiences with other industries, like e-commerce and entertainment. They’re familiar with software that lets them monitor the status of their order, make real-time adjustments, and get fast responses. When an estate planning firm fails to meet these expectations, it can quickly become a red flag for potential clients.
Using technology to meet these heightened expectations is essential to building trust and ensuring client satisfaction. For example, STEPS™, an advanced drafting and document management software, provides an efficient, cloud-based platform that not only streamlines operations but also enhances the overall client experience, ensuring that clients feel their needs are being met in a timely and organized manner.
Estate Planning Attorneys: Competitors Are Adopting Tech
As much as clients have come to expect modern technology, so too have your competitors. Law firms, especially in the estate planning space, are increasingly turning to technology to streamline their processes and enhance their service offerings. If your competitors are using advanced tools like document drafting software, automated workflows, and cloud-based systems, they can deliver a faster, more efficient service that appeals to today’s consumer.
This creates a major competitive advantage. Firms using technology can reduce the time spent on repetitive, manual tasks, giving them the ability to take on more clients without sacrificing quality. Additionally, the efficiency gains that come with technology translate to cost savings, allowing these firms to offer more competitive pricing without cutting into their bottom line.
If your firm isn’t adopting technology, you risk falling behind. In a world where clients are increasingly looking for firms that are quick, accessible, and efficient, adopting technology is crucial to staying competitive. STEPS™ helps you stay ahead of the curve by offering a cloud-based platform that integrates seamlessly with existing workflows, helping you stay organized and efficient while enhancing client satisfaction.
While you’re managing your clients, the software is working to populate necessary legal forms, reduce human error, and ensure compliance with the latest legal standards. This creates a more professional and reliable service, giving you an edge over firms that are still relying on outdated methods.
Efficiency Is Key to Profitability for Estate Planning Attorneys
In a competitive market, estate planning attorneys are under constant pressure to improve their profitability while maintaining high levels of client satisfaction. One of the easiest ways to achieve both is by embracing technology that can boost efficiency.
For example, manual drafting processes are often time-consuming, requiring attorneys and staff to spend significant hours inputting data, generating documents, and making adjustments for individual client needs. Even with the most skilled staff, this process is slow and prone to human error, which can lead to costly revisions and unhappy clients.
STEPS™ addresses this challenge by automating much of the drafting process. With features like a single-entry system, where data entered once populates all related documents, the software minimizes duplication and manual entry. Attorneys can draft a wide range of estate planning documents—wills, trusts, healthcare directives—faster, with fewer errors, and with less reliance on support staff. This results in better use of billable hours, reduced overhead, and improved productivity.
Moreover, automation frees up attorneys to focus on higher-value tasks, such as client consultations and strategic legal advice. Rather than spending countless hours drafting documents, they can spend more time discussing complex legal matters and refining the details of their clients’ estate plans. This enables the firm to increase its output without needing to hire additional staff, which keeps overhead costs lower and improves profitability.
Additionally, technology like STEPS™ helps law firms stay compliant with the constantly changing legal environment. As legal requirements evolve, having a system in place that updates automatically ensures that your firm is always operating within the latest guidelines, reducing the risk of costly legal mistakes.
The Risks of Falling Behind
- Lost Clients
Clients who perceive your firm as old-fashioned may turn to competitors who offer a more modern experience. - Burnout
Without the right tools, your team will spend unnecessary time on repetitive tasks, leading to frustration and high turnover. - Reputational Damage
In an industry where image matters, being seen as behind the times can hurt your credibility.
How to Stay Ahead With The Right Software
- Invest in the Right Tools
Start with software that addresses your biggest pain points. For most estate planning attorneys, drafting software like STEPS™ is a game-changer. - Embrace Cloud-Based Solutions
Cloud-based tools allow for greater flexibility and collaboration, ensuring your team can work from anywhere. - Educate Your Team
Technology is only effective if your team knows how to use it. Invest in training to ensure seamless adoption.
The importance of technology in estate planning law firms cannot be overstated. With evolving client expectations, increasing competition, and a need for greater efficiency and profitability, adopting advanced tools like STEPS™ is essential to staying competitive. By streamlining workflows, improving accuracy, and offering a modern, client-friendly experience, technology enables firms to grow while maintaining high standards of service. Law firms that resist adopting technology risk falling behind and losing out on clients to more innovative competitors. Now more than ever, embracing tech is not just an option—it’s an imperative for the future of estate planning law.
Change can be intimidating, but the cost of staying stagnant is far greater. By using modern tools and practices, estate planning attorneys can not only survive but thrive in an increasingly competitive market.
When you’re ready to future-proof your practice? Discover how STEPS™ can help. Book a demo today.