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Practice makes progress

Most people dread Monday mornings, but I get excited waiting for them Sunday evening. My favorite yoga class of the week is on Monday mornings, and I can always count on my teacher, Kristen, to start the week with a bang. She never disappoints. There is always a theme that seems to be perfectly crafted for work I have on deck for the week.

And for the past seven years, my clients and my work are the beneficiaries of my Monday morning sessions.

Last Monday the theme was, “practice makes progress.”

Bigstock-Measuring-Business-Progress-an-88536779It’s a great line that hits the nail on the head regarding how to approach learning: “practice makes progress.” It plays on that old phrase that has made students of any discipline uptight for centuries. It puts the emphasis on practice instead of perfection, which we all know is evidently indefinable.

Progress comes when you start feeling like it’s Groundhog Day again. When you’re just feeling like a pack mule – regardless whether the money is there or not. You’re working harder, not smarter, or maybe smarter and not harder but the passion (fun), purpose (I should just go get a job) and stretching (creativity) are missing.

Like clockwork, I hit my first Monday morning call and, lo and behold, it’s to review the Revenue Focuser™ with an LWP firm that has been with us for years. This isn’t their first Revenue Focuser, and quite honestly, they were annoyed I made them do this. They knew their monthly nut, and they knew what needed to occur to get there. This isn’t their first rodeo.

The teachings of my “practice makes progress” class provided the perfect background music.

Had we not had that call, they would have abandoned an enormous revenue opportunity that they previously rejected because they tried it and it didn’t work. They tried it for one month, without the proper staff, resources or marketing message. They didn’t practice it long enough to witness it working or not working and make 2 millimeter shifts. They didn’t practice long enough to know if there could have been any progress.

We also found another area they kept investing in, but they weren’t implementing the LWP tracking system to measure the efficiency factor and determine whether they were making progress in that area – they just had a feeling that they were; everyone on the team swore they were. When I ran them through the efficiency factor, a giant NO came up. Roughly 45 minutes into the call, they all agreed to eradicate it from the business. They only had one open file 10 months in.

They also had no practice to know what their fees should look like. They never practiced, they just went off what the guys down the street were charging. I promised them if they powered down and invested the time into completing a Revenue Focuser, they would have a breakthrough. They got three. Not a bad return on their invested time.

If you don’t have time chunked out on your calendar to complete the LWP Revenue Focuser, now is the perfect time to schedule 90 minutes in preparation for walking into the “New Year” in just 6 weeks from now. That will enable you to send your completed results into your CCI coach to review on your December call to ensure that you hit 2016 with clarity and confidence.

If you’re an LWP member, you can find the Revenue Focuser on the members site under the "Firm Resources – Money Management" tab.

If you’re not an LWP member, you can download the FREE virtual workshop by clicking here.

Molly L. Hall, Co-Founder, Lawyers with Purpose, LLC, and author of Don’t Be a Yes Chick: How to Stop Babysitting Your Boss, Transform Your Job and Work with a Dream Team Without Losing Your Sanity or Your Spirit in the Process.

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Seeking Congressional Assistance to Get VA Claim Approval

What is Congressional Assistance?

It has been “X” months since you filed the VA formal claim, and your sole correspondence from the VA consists of periodic form letters apologizing for the delay. Your calls to the VA inquiring about status reveal only that the claim is still pending, but your client is getting exasperated hearing that the average processing time for approving VA claims is less than “X” months.

Bigstock-Approved-101350490Congressional assistance is when a private constituent requests a member of Congress to inquire on their behalf in the administrative proceedings of a governmental agency, in this case the Department of Veterans Affairs. The purpose of doing so is to force the VA to pull a specific claim from their backlog and expedite it. The actual result is not always that, it seems. There are reports of success from various internet forums dedicated to veterans’ benefits – people who swear that, had it not been for Senator So-and-So, their VA claim would never have been approved. But there are even more grumblings on the same forums that such congressional inquiries merely elicit a form letter, and then your file returns to the backlog BUT at the end of the queue. This is horrific enough to scare you off from considering making any such inquiries, but at times of sheer desperation it can be a tool to make the VA respond, or to be able to get a copy of a VA response. Then sometimes a client’s family will demand it because apparently it had been done successfully by their hairdresser’s brother-in-law’s grandfather. Therefore, you should be aware of the option of requesting congressional assistance with a VA pension claim, how to do it, and when it may be appropriate to do so.

How do you file a Congressional?

First, you need a member of Congress. Our firm generally uses a senator. I don’t know that there is any advantage to having a senator rather than a member of the House of Representatives making the inquiry. However, you must be aware that not all members of Congress may be receptive to making such inquiries. If their platform and/or expressed political views suggest that veterans’ benefits may not be a priority, you may need to approach with caution. Most members of Congress have websites that post information for the types of assistance they provide. Members of Congress who do count a large number of veterans among their constituents may even regularly reach out to explain what specific services they can provide for them. This assistance generally requires a privacy release form that must be signed by the veteran or other type of claimant so the VA will release information to the congressperson’s office.

Our firm sends the privacy release form with a letter requesting assistance on behalf of our client, and includes a timeline of the claim highlighting any major dates relevant to the claim process. We also mention in this letter any circumstances that may merit that the claimant’s request be considered with utmost urgency. This would include statements, if applicable, as to the claimant’s terminal condition, advanced age, and/or financial hardship. Once their office files the inquiry with the VA, that agency must respond within a certain amount of time, even if it is just a form letter apologizing for the delay. The congressperson’s office generally then forwards a copy of the VA correspondence to the claimant.

When do you file the Congressional?

This is the hardest question to answer, and the only quick and easy way to do so is as follows: It depends.

You may be pressured by your client to file a request for congressional assistance at any point after submitting the formal claim, when presumably the VA should have everything it needs to decide the claim. Your client can also certainly request assistance on their own without your firm’s involvement. However, given the mixed results, I would recommend that you consider it primarily as a last resort, meaning you should exhaust all other means first, like calling the VA for status inquiries and to follow up on submitted requests to expedite a claim due to terminal condition, advanced age and/or financial hardship. You also need to decide, given the average amount of time it is taking for the VA to process your firm’s claims, at how many months you are going to seriously consider requesting congressional assistance.

Our firm currently uses the one-year mark after filing a formal claim to start considering this option, but this is subject to change as we see claim processing times change over the years. Bear in mind that processing times vary regionally, and that overuse of your local congressperson will not earn you much love from his or her office. Reserve the request for congressional assistance for those VA claims that truly seem to have dropped off the face of the earth, or for those claimants who may end up in extreme financial straits or who for medical reasons may not survive to receive the benefits to which they are entitled unless they are awarded right away.

Lawyers With Purpose is offering a FREE Webinar on Wednesday, December 2nd at 12 EST on "Trust Planning for VA Benefits After the Proposed Look Back Takes Place" – click here to register now.  Transfer penalties for VA claimants are expected to be implemented in February 2016. What does that mean for your trust drafting services? Will we need to change the language in our trusts? Or, worse yet, start using totally new trusts? Attend the upcoming VA Tech School Training on 12/2/15 on Drafting Trusts After the Laws Change and find out!  Register today as we have limited space!

By Sabrina A. Scott, Paralegal, The Elder & Disability Law Firm of Victoria L. Collier, PC, and Director of VA Services for Lawyers With Purpose.

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995 and United States Army Reserves, 2001-2004.  Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; Co-Founder of Lawyers with Purpose; and Co-Founder of Veterans Advocate Group of America.

 

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Sweat the Details

A few weeks ago I was honored to be invited to attend a “Marketing Field-trip” to Silicon Valley, where we visited Google, Adobe, Apple and ended at Dropbox in San Francisco. Each company was mind-blowing in many ways, despite differences in operations, sales, marketing and culture. But the one consistency was the expectation for excellence. It was the minimum standard that employees have self-governing personal pride for their work and contribution, and for what they bring to the culture – and not to treat that flippantly.

IMG_5152When we got off the elevator at Dropbox, I had the wind knocked out of me the moment the stainless steel doors opened. You were greeted in stark white halls with the company values – right there on a wall painted on beautiful cream-colored canvas. Each one was perfectly aligned side by side. The one that made me stop, really stop, was their final value statement:

“Sweat the Details”

I felt like someone put an arm around me and whispered, “You are not an overachieving, perfectionist, never-good-enough monger with unrelenting standards. Your expectations are completely real and valid.”  It was validation.

Anyone who knows me, personally or professionally, knows I am a total pain in the arse about details. I do sweat the small stuff. I sweat every single detail when it comes to relationships and service. They do matter, most often – more than anything else.

And I know hundreds of small business owners and team leaders who do as well. They call and email me, daily: “I know I’m a ___ (perfectionist, control freak, overachiever), but it’s making me nuts that she didn’t make the coffee and turn on the music and the inviting water feature again before our first appointment of the day. It’s imperative that the clients feel like they just stepped into a warm living room and instantly feel calm and safe. I don’t want to upset her again…. Am I overreacting?”

Hello! NO you are not overreacting. And you know, you don’t need to apologize for expecting and/or wanting this or having a critical conversation when it doesn’t occur.

Sweat the Details. If a company like Dropbox with a $4 billion + valuation (forbes.com) doesn’t even hesitate to greet you at their corporate headquarters when you enter the main floor with a 8×11 painting stating so, permission granted. And don’t ever apologize for it again.

Every detail matters. The details are what distinguish us in the marketplace and harvest client, employee and community referrals.

If you’re struggling with how to get your team to sweat the details, contact us at info@lawyerswithpurpose.com for a complimentary 30-minute team diagnostic call.

Molly Hall,

Molly L. Hall, Co-Founder, Lawyers with Purpose, LLC, and author of Don’t Be a Yes Chick: How to Stop Babysitting Your Boss, Transform Your Job and Work with a Dream Team Without Losing Your Sanity or Your Spirit in the Process.

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Congratulations to Skip Reynolds, Lawyers With Purpose Member Of The Month

What is the greatest success I've had since joining LWP?

My greatest success has to be the fact that because of the coaching I received from Nedra, that I started putting on workshops regularly.  I had for the past two years had it on my agenda to set up workshops, but never seemed to get around to it.  By Nedra holding me accountable, I finally put events on my calendar.  This has allowed me to diversify my revenue stream from being 100% reliant upon inconsistent referrals.  It has also allowed me to be more efficient with my time, rather than going through all of the education with every prospective client.

Skip ReynoldsWhat is my favorite tool?

My favorite tool of LWP is the resources available on the member website.  Not only am I able to have access to resources to streamline my processes within different aspects of my practice, but I can watch webinars and access other valuable educational resources.  It has allowed me to increase my practice efficiency and greatly improve my legal/technical knowledge, at a time that is conducive to my daily schedule.  I think all of the available resources has translated into making me more confident in what I am presenting to prospective clients, and much better resource for clients and their families.

How has LWP impacted my practice?

LWP has impacted my practice in a number of ways.  It has allowed me to increase my knowledge in the area of Elder Law and Grantor Trusts.  I kept running into client issues that demanded the knowledge of Elder Law, but I really knew very little prior to joining LWP.  Further, it has prompted me to take a hard look at my business and my revenue streams, including how to decide where I was not getting a good return on my investments.  LWP also made me ask questions I never asked of clients before.  Now I believe that I am giving my clients what they truly need based upon the way they answer the 15 questions, not what is easiest for them to understand, or what I thought they should do.  My process with clients is much more interactive in choosing the plan that fits their family, their goals and their wishes.

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Hello Work Day!

That’s how they start their days in Silicon Valley.  There aren’t alarm clocks blazing at 6 a.m., or parents rushing to get the kids to the local bus stop, because buses don’t take kids to school.  Mom or Dad does that.  People stroll in around 9:30 a.m. after drop-off.  It’s work/life balance at its best!  When work is something you look forward to, and fun and creativity exists in your office culture, the alarm clocks seem a little softer, and maybe even “friendlier!” 

That culture was apparent – not only fully supported, but cultivated by the companies –on our field trip to visit Google, Adobe and Dropbox.

Bigstock-Hands-Holding-Word-Hello-Conce-83016074They’ve also got ping pong tables, fully stocked kitchens, video gaming rooms, foosball tables, soundproof rooms complete with guitars and drums, and even bars (both coffee and spirits). Yet everyone is hunkered down and focused 100% on reaching goal, part of a creative team working toward that one common and clearly defined objective.  And, by the way, it’s probably written out on the wall, so the entire team can see right where everyone stands on their delegated task.  

This is all far from the traditional law firms we see – you know, grey suits, rooms so quiet you can hear a pin drop, with the proverbial receptionist offering coffee or water with a conference room behind her. Did I mention the conference rooms at Adobe are all painted with whiteboard paint so you can just write on the walls – one of which even had a garage door that opened up on one side. The conference room name was “Journey,” and there were Journey albums plastered on the walls. Who wouldn’t be inspired working in a room like that?

We can’t all be Google – but we can take a little piece of what they do and bring it into our everyday world.

Bring in creativity and outside-the-box thinking!  Allow some freedom of creativity among teams.

There is nothing hampering thoughts or brainstorming or a work-life balance in these Silicon Valley giants.  It’s in their blood, in their culture, on their walls.  And this is why it’s important to get out of the office to foster brainstorming and creativity with your teams.  Give yourself the work-life balance, because without it you’re limiting a future that could otherwise be limitless.  

Looking at it that way – do you truly make a difference?  Are you investing in the world you’re in when you do?  Or are you investing in the world you want?

Disrupt yourself; go to war with your brainstorming and team support. Get outside your office and work on your marketing plan, your money plan, your strategic planning.  Explore new and innovative ways to bring out the power of creating change in your firm with your team.  

Reshape your practice and our industry.  Completely break away from those big law firm impressions.  Own the small firm and make it work for you!  Cultivate a small family feel for your office that offers warm baked cookies and a warm smiling face that your clients connect with.  By asking how their family is, and inquiring about their legacy goals, and making them feel acknowledged and heard, you give yourself an advantage over those big, cold firms that so often intimidate people.

You can create a firm that has a culture for you and your team that offers creativity, effective brainstorming and a work/life balance that “WOWs” them and your prospects – not to mention their families. 

At Lawyers with Purpose, we have the systems and process to give your practice effective brainstorming sessions – just attend a retreat with your team and you’ll get what we mean.  Thursday at the retreat is always a “work with your team” day facilitated by Dave, Molly and Victoria.  Teams huddle in the best spot for them – with or without coffee house music in the main conference room, poolside, couches, etc.  It’s all at your fingertips on the member’s site, and when you take the tools and put them into play – well, that’s where the magic happens.  It’s your chance to use the tools, create a path and plan – pen to paper – of implementation and execution in a creative space, with your team. 

If you want to know how Lawyers With Purpose can support you with growing your practice AND have a work/life balance, contact Molly Hall at mhall@lawyerswithpurpose.com for a complementary 30 minute law firm diagnostic.

Roslyn Drotar, Online Marketing Strategist, Lawyers With Purpose

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Must-Attend VA Webinar on 3-Year Look Back Changes!

For years we have been talking about whether there would be a look back for transfers with VA Pension claims. Congress introduced bills from 2012-2014, both failing.  The VA has, on its own - without seeking Congressional support - issued sweeping changes in the Federal Register that would:

  • Bigstock-Education-concept-Head-With-G-52000768Impose a 3-year look back for transfers of assets, including gifts to persons, trusts or purchases of annuities
  • Deny claims for up to 10 years due to transfers
  • Calculate widow’s penalties almost twice as long as veteran’s penalties
  • Count the home place as part of net worth if the lot coverage exceeds 2 acres 

Because these proposed changes affect every elder law attorney and estate planning attorney who has or may have veterans as clients, Victoria L. Collier, CELA, the nation’s expert on VA Pension Benefits is presenting a webinar on Thursday, October 29th at 2EST to discuss these sweeping changes to the laws. 

During the webinar you will learn: what the actual changes will be, how to advise your clients between now and when the law changes, and what can be done to minimize the damage. 

The estimated date that these changes will take effect is February 2016—only 3 Months away!  All attorneys MUST BE PREPARED! 

If you do any VA benefits, estate planning or elder care planning at all, you will not want to miss this webinar.  

REGISTER NOW

See you there,

Molly Hall 

P.S.  Even if you have applications that you feel are “SAFE” in the pipeline, they may still be affected by some of the sweeping changes happening in early 2016!  Make sure you are on this webinar for your own knowledge and for the benefit/protection of your clients. 

CLICK TO REGISTER NOW

 

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Are you busy?

I appreciate how incredibly busy you are, trust me. 

Not so busy that you don't have time to generate leads and get hired by clients…

…but still busy.

Bigstock-Effective-Time-Management-At-W-92664974As we learned after getting great feedback over the past week, it appears many attorneys like you are too busy to take a look at our complete, automated, integrated practice management, marketing and document drafting system to see if it was worth the investment.

Because of this, I’m going to do something extraordinary.

I'm giving you full access to “The Revenue Focuser 90 Minute Virtual Workshop.” This is the very tool that allowed my partner, David J. Zumpano, CPA, Esq., to create an estate and elder law practice that generated the revenue he wanted (he started paying himself first on day 1). Because of this tool, he was able to work only 40 hours a week and hire his first full-time team member to handle all of the non-revenue-producing activities!

This isn't a “teaser” tips and techniques tool that’s going to force you to print a tree. Click here to download the 90-Minute Revenue Focuser Virtual Workshop. We have had attorneys across the country double their revenue – not just because they completed the worksheet, but because they actually started charging the fees we recommend. We call that FDS: Follow the dang system!

Do yourself a HUGE financial favor (“I’m not making money”… STOP that NOW!) and download here.

In your corner,

Molly 

P.S. If you would like a suggested Fee Schedule, shoot me an email and I’d be happy to share Dave Zumpano’s fee schedule, which he uses every day in his practice.

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Focus on Forms: Getting Benefits for Widows

Today’s post is another installment in the Focus on Forms series that considers and discusses some of the most common forms associated with Department of Veterans Affairs (VA) pension claims. The goal of the Focus on Forms series is threefold: to define the purpose of the forms; to discuss how they should be completed; and to recommend what to file with these forms. Today’s subject is the 21-534EZ Application for DIC, Death Pension, and/or Accrued Benefits.

Bigstock-Forms-Concept-with-Word-on-Fol-95979155The VA form 21-534EZ is used by a veteran’s surviving dependent to apply for non-service-connected pension, Dependency and Indemnity Compensation (DIC), and accrued benefits. The veteran’s surviving dependent may be a spouse, a parent, or a child. This form is the counterpart to the VA form 21-527EZ, however the 21-534EZ can be used to apply for the various types of benefits outlined above, while the 21-527EZ can only be used by a veteran applying for non-service-connected pension. If you are seeking service-connected compensation benefits for a veteran, you would use the VA form 21-526EZ.

When you download the 21-534EZ from the VA website, the document has 11 pages: six pages of instructions and five pages of form. There is much valuable information provided here. The first few pages of instructions explain what is, and how to file, a Fully Developed Claim (FDC), which is a relatively quicker claim process compared to the Standard Claim Process. The remaining instruction pages discuss what evidence you should provide to support your claim, depending on the type and/or level of benefit sought: Base, Housebound, or Aid & Attendance. The last page of instructions also includes information regarding benefits for a helpless child of a veteran, validity of marriages, and the effective date.

There are 13 sections to VA form 21-534 EZ, numbered with Roman numerals. Three of these are labeled “Must Complete,” while the other 10 sections are to be completed only if applicable. You may recall that this is the opposite of VA form 21-527EZ, which has 10 compulsory sections and three optional. The reason for this is partly because the form 21-534EZ can be used for more than one type of benefit, thus some sections only apply to a particular benefit. Another reason is that, since there usually is a prior claim already on file with the VA, there is certain info that the VA already has, and thus it does not need to be provided again. The sections you should complete for death pension are sections I to III, VII to IX, and XI to XII – that is 8 sections total. 

Sections I and II are for the veteran’s and claimant’s Personal and Service Information, respectively. Most of the fields here are self-explanatory. If the surviving spouse previously filed a claim with the VA or you already filed an informal claim/intent to file claim, you may have the VA file number to put in field 6; otherwise put “Unknown.” If the VA ever assigned the veteran a file number, the surviving spouse inherits that same file number. Field 13 asks if the claimant is a veteran, oddly enough because if the claimant is a veteran, he/she should be filling out forms other than the VA form 21-534EZ. Field 16 allows you to select which benefits the claimant is seeking, and you may check all that apply. The instructions for Section II Veteran’s Service Information indicate that it need not be completed if the veteran was receiving VA Compensation or Pension benefits at the time of death, because it is assumed that this would already be on file with the VA; however, as incomplete forms are not always received well by the VA, it is recommended that you complete this section despite these instructions.

Section III is for Marital Information and by definition is applicable only when the surviving spouse is completing this form. Completion of this section may make or break a claim, the reason being that with very few exceptions the surviving spouse only has a claim to the veteran’s pension by virtue of marriage. In most cases, if the claimant cannot prove a valid marriage to the veteran, the claim will be denied regardless of how eligible he/she otherwise might be. The next three sections are only required if the claimant is a dependent child (Section IV), the veteran’s parent (Section V), or is seeking Dependency and Indemnity Compensation (Section VI); otherwise they can be crossed off as non-applicable.

The next three sections (VII to IX) are related to finances and are similar to those same-numbered sections in VA form 21-527EZ. Section VII: Net Worth is for reporting all countable assets of the claimant, and any dependents should be listed here as of the effective date. Sections VIII and IX are both for reporting income of the claimant and any dependents as of the effective date. The difference is that Section VIII: Gross Monthly Income should be used to report income that is received in fixed, monthly payments, such as Social Security or retirement pension, while Section IX: Expected Income is for reporting annual amounts of income that are not received in fixed, monthly payments. The effective date is the date that the informal claim or intent to file a claim was filed, or if not filed, the date the formal claim was submitted. Every source of income received by the claimant and any dependent should appear in either section VIII or IX, but never in both.

Section X may be used for reporting unreimbursed medical, last illness, burial, or other expenses; however, if there are many expenses, the VA form 21P-8416 Medical Expense Report can be used, in which case section X is completed by cross referencing VA form 21P-8416. The last page and the three last sections of form 21-534EZ consist of Direct Deposit Information (XI), Claim Certification and Signature (XII), and Witnesses to Signature (XIII). The first two of these sections must be completed and the claimant must sign Section XII, as the VA does not recognize Powers of Attorney. The final section is only applicable if the claimant signed the previous section with an “X,” in which case two witnesses must also sign to vouch for the identity of the signer.

What you file with the VA form 21-534EZ should support the data you entered in the 13 sections of the form. This would include photo identification, birth certificate and military discharge paperwork. More importantly, include marriage certificates, divorce decrees and/or death certificates to properly document marriage to the veteran and the proper dissolution of any prior marriages. The practice in our firm is also to provide financial statements to support the net worth and income as of the effective date reported in sections VII to IX, although this is not required by the VA.

In summary, the VA Form 21-534EZ is the primary application form for a veteran’s surviving dependent seeking death pension benefits, Dependency and Indemnity Compensation (DIC), and/or accrued benefits. It is best practice to complete all three mandatory sections of this form and any of the remaining 10 sections, if applicable, and to provide all documents that support what is declared on the form. Keep up to date with changes to VA forms by updating your LWP-CCS software whenever new releases are available and by checking the VA website regularly. 

Did you know we offer a FREE "VA Tech School" webinar every month?  Click here to register now for this complementary webinar on Wednesday, November 4th where we'll be talking about all the changes that have happened and will happen to VA Benefits in 2015 and 2016 that may impact how you do VA planning in your firm. Register now to find out what you will miss from the Tri-annual Practice Enhancement Retreat legal-technical focus session “Changes to VA Benefits in 2015/16 and How to Profit From Them”.

By Sabrina A. Scott, Paralegal, The Elder & Disability Law Firm of Victoria L. Collier, PC and Director of VA Services for Lawyers with Purpose. 

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995 and United States Army Reserves, 2001-2004.  Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; Co-Founder of Lawyers with Purpose; and Co-Founder of Veterans Advocate Group of America. 

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WEBINAR: Turning a Death Benefit Into a Life Care Benefit

Too often seniors who own life insurance policies will surrender them or allow them to lapse without realizing they can access a higher conversion value that can be used to pay for long-term care supports and services. Many policy owners who are getting ready for long-term care face tough choices about their policy – can they afford to continue paying premiums, and how will the policy affect Medicaid eligibility? Many are forced to abandon their policies despite having made premium payments for years.  

Lwp&lfcBut there is a better option for a life insurance policy – converting it into a Long Term Care Benefit Plan. More and more elder law attorneys are coming to realize this is a viable option for clients in search of funding options for senior care. Instead of abandoning a policy they have been making payments on for years, they are selling the policy into a tax-free benefit** account that is both Medicaid and VA Aid & Attendance qualified. 

The range policy owners can receive is 20%-60% of the death benefit, and their money goes into an irrevocable, FDIC-insured account that makes monthly payments directly to any form of senior care they choose. If their needs change, the account can be adjusted to pay for escalating costs and/or changing care providers and environments.  

Any form of life insurance policy is eligible to be converted, including term, whole, group and universal life policies. To qualify, the policy must have a minimum death benefit of $50,000 and the insured must have an immediate need for care (typically within 90 days or less from time of enrollment). Think of a Long Term Care Benefit Plan as the opposite of long-term care insurance. To buy long-term care insurance, you must be young and healthy. To convert a life insurance policy into a Long Term Care Benefit Plan, you must have an immediate need for care (the older and sicker you are, the higher percentage amount you will get for the policy) and the in-force policy can't be less than $50,000 of death benefit.  

As an alternative to abandoning a policy for little to nothing in return, converting a life policy into a Long Term Care Benefit Plan provides the highest possible value in the form of a protected account that is tax-advantaged as well as Medicaid and VA qualified.

Please join Victoria L. Collier, along with Chris Orestis of Life Care Funding on Thursday, October 15th at 3:00 EST to learn more about this option for clients in search of funding options for senior care.  Click here to register now for this FREE WEBINAR.

** Please note that the actual tax treatment of the proceeds from the sale of a life insurance policy will depend on many factors, including but not limited to who owns the policy, the health of the insured, the use of proceeds, the size of the estate and the state in which the policy owner lives (for purposes of state taxation).  This material does not constitute tax, legal or accounting advice, and neither Life Care Funding, LLC nor any of its agent, employees, or representatives are in the business of offering such advice.  The information above cannot be used by any taxpayer for the purpose of avoiding any IRS penalty.  Anyone interested in selling a life insurance policy in order to fund Long Term Care Benefits should seek professional advice based on his or her particular circumstances from an independent tax advisor.

Roslyn Drotar – Lawyers With Purpose 

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The VA Fiduciary Process

What is the VA Fiduciary Process?

The veterans benefits fiduciary process occurs when the Department of Veterans Affairs (VA) has approved a claim but has proposed a finding of incompetency of the claimant.  This means that the VA believes the claimant does not have the mental ability to manage receipt of VA funds. To help the claimant with his or her VA benefit, a fiduciary needs to be appointed. The term “fiduciary process” is used to describe what happens from the time the VA approves a claim with a proposed finding of incompetency through the time the VA appoints a fiduciary and releases any withheld retroactive benefits. This process can take from three months to over a year to complete.

Bigstock-Step-By-Step-90533627When can you expect to encounter the VA Fiduciary Process?

You will generally know from the first meeting with a client or client’s family members whether to expect a proposed finding of incompetency that would require that a fiduciary be appointed. At that meeting, you should note for the file the client’s medical condition, especially as it relates to competency. Another alert is the way that the doctor completes the physician statement (VA form 21-2680). If a claimant has a diagnosis of dementia, and/or if the physician indicates on the statement that the claimant does not have the ability to manage his or her own financial affairs, you can expect a proposal of incompetency by the VA.

What should you do when filing the original claim?

If you expect a proposal of incompetency, include a VA form 21-4138, Statement in Support of Claim, regarding the fiduciary process with the fully developed claim.  Your statement should acknowledge evidence of incompetency, waive the right to carry a gun under the Brady Handgun Bill, waive the right to a hearing, and include the name, relationship, and contact information for the person who will be nominated as fiduciary (usually a competent spouse or other family member). The purpose of the proposal of the finding of incompetency is to give the claimant a 60-day due process period to object to this proposal. In submitting VA form 21-4138 acknowledging evidence of incompetency, the goal is to expedite the process by waiving the due process period.

What about after a claim is approved?

After filing the formal claim, you will not hear anything about the proposal of incompetency or the fiduciary process until the approval letter arrives. This letter may state that retroactive benefits are being withheld because a finding of incompetency has been proposed.  However, the claimant may also receive a separate fiduciary letter regarding their legal rights during the fiduciary process. The VA will start to pay the monthly awarded benefit shortly after the date of the award letter, but any money owed back to the effective date of the claim will be withheld until a fiduciary has been appointed. Even though you may have already submitted a waiver of this waiting period with the formal claim (on the aforementioned 21-4138, Statement in Support of Claim), you should respond again by re-sending the VA form 21-4138 regarding the fiduciary process. This time, file the statement with the Pension Management Center as well as mail it directly to the appropriate fiduciary hub (the VA department that administrates the fiduciary program).

The law firm generally does not get copied on any correspondence from the fiduciary hub, even when the lawyer is acting as the VA representative. The attorney is kept in the loop for the purpose of the claim adjudication process, but once there is an approval with a proposed finding of incompetency, the fiduciary hub deals directly with the nominated fiduciary.  Thus, the representative must rely on the claimant or proposed fiduciary to get information and updates.  However, you can call the fiduciary hub as long as you are the VA-recognized authorized representative at (888) 407-0144 for a status update.

Then what?

Then it is a waiting game until a fiduciary hub field examiner contacts the nominated fiduciary to schedule an in-person interview. You should instruct the client to contact you when they have scheduled this interview so you can then provide further guidance as to what they should say or not say during the interview. The nominated fiduciary should expect to provide references, a credit check and possibly a surety bond if the retroactive benefit is large.  After the interview has taken place, the fiduciary hub will send a letter appointing the fiduciary. The last action the firm takes is to follow up with the fiduciary to confirm that the withheld benefits are deposited and that the lump sum deposit is correct.

If you're a Lawyers With Purpose, for further information regarding the fiduciary process, especially recommendations regarding the interview and the yearly accounting, log into the members section of the website and take a look at the webinar “VA Tech School – Fiduciary Process”.  The Lawyers with Purpose software and systems have an automatic workflow to assist members with this part of the VA application process.

Did you know we are hosting a FREE webinar on October 15th at 5 EST on the VA Proposed Rule Changes. Attend this webinar presented by Victoria L. Collier, CELA, the nation’s expert on VA Pension Benefits and Lawyers With Purpose to discuss these sweeping changes to the laws. At the webinar you will learn the details of the proposed changes, how to advise your clients between now and when the law changes, when we can expect the laws to change and how you can influence a more positive change.  Click here to register now.

By Sabrina A. Scott, Paralegal, The Elder & Disability Law Firm of Victoria L. Collier, PC, and Director of VA Services for Lawyers With Purpose.

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995, and United States Army Reserves, 2001-2004.  Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; and Co-Founder of Lawyers With Purpose.