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Do You Hold Your Client’s Hand Through The Planning Process…

I was walking to the park with my daughter when she asked me to hold her hand. There is no feeling like my child’s hand in my own. But I was confused when, as we were holding hands, my daughter said, “No, Mommy, hold my hand.” I thought I was. I was not. Rather, I was letting her hold my hand. My fingers were still outstretched and not wrapped around her hand. She wanted the security of my hand holding her tightly.

In our law firms, how often do we believe we are holding our client’s hand when actually we are not? We feel we are providing a top-notch service but we are not. Are we holding their hand or really just letting them hold ours?


Bigstock-Touch---5687052Becoming eligible for and applying for veterans benefits is complicated. The client must be instructed step-by-step through the process. The same is true for Medicaid applicants. From the time the client engages our services through the receipt of a benefits award, we are regularly communicating and giving instruction. I know we have stopped holding their hand when the client calls and says, “Why isn’t this going faster?” or “I’ve paid all this money and I don’t think we’ve gotten our money’s worth,” or “It just doesn’t feel worth this trouble,” or “I wish I had not even hired you.”

Those are not words you want to hear from a client. They are often followed by words that sound like “refund.” It is easy to get defensive and blame the system or the VA. But what is really happening? We have stopped holding our client’s hand and just let them hold ours. We have stopped providing them the security they need to feel safe and confident in us.

Perhaps not everyone on the team even knows they are supposed to hold your client’s hand. My marketing director was speaking with a nursing home administrator during a synergy meeting. The nursing home administrator asked, “Do you hold your client’s hand through the process?” My marketing director said, “Oh, no, we don’t hold their hands.” When I heard that, I was confounded. How could he say such a thing when we work so hard to please our clients? His definition and my definition of holding hands was different. Just like when I was holding my daughter’s hand, her definition was different from mine. Her expectation was different from mine.

I encourage you to review your office procedures and processes. Are you providing to your client the sense of security you believe you are providing? Are you meeting the expectations you have given your clients? Where can you more securely hold their hand? Just a slight adjustment will make a huge difference to them. Now, when I hold my daughter’s hand, I pay close attention to ensure that my fingers wrap around her hand, as she wants, expects and needs.

If you would like a free eBook and discover the secret smart estate and elder law attorneys use to run their practice and generate success by design rather than default click here to download "The Five Essential Roles For A Successful Practice".

Victoria L. Collier, Co-Founder, Lawyers with Purpose, LLC, Certified Elder Law Attorney through the National Elder Law Foundation; Fellow of the National Academy of Elder Law Attorneys; Founder and Managing Attorney of The Elder & Disability Law Firm of Victoria L. Collier, PC, www.ElderLawGeorgia.com; Co-Founder of Veterans Advocates Group of America; Entrepreneur; Author; and nationally renowned Presenter.

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The Reason Your Image Is Everything

A few months ago, I arranged a lunch meeting with another attorney whose office was close to mine and whose practice area complemented mine. I had researched her on the Internet and was impressed with her resume and her “look.” When we met at lunch, I thought I had researched the wrong person. The woman sitting in front of me was not who I remembered on the website at all. Once we finished our lunch, I immediately went back to the office and checked the website. It was definitely her, about 15 years before.

That made me think: “What perception are we giving to the public that is not accurate about our law firms?” What image are we projecting that is not an accurate reflection of us? Is the client sitting in a meeting distracted about how different I look from my website instead of listening to all the legal wisdom I have to share? Are clients wondering why I haven’t taken the time or spent the money to update my materials? If I haven’t updated my own picture, what other archaic processes or forms am I using to draft their estate plans? Do I keep current on the latest veterans benefits and Medicaid laws?  


Bigstock-Five-Stars--Great-Performance-84675047We teach our estate planning clients that they should review and update their documents and plan every three to five years to keep them fresh. Life events warrant changes. Why would we be any different from our clients?

This realization upset me greatly, because I absolutely love the professional picture I have on my website, brochures, and video streaming in my office lobby. However, I must admit that I have begun hearing prospective clients say that I “look much better in person.” From what I gather, they like my longer hair. It softens my hard lines (and hides my big ears). When I look in the mirror, all I see is an aging advocate. I no longer get the comments “you look much younger than I expected.”

Although my eyes do not look as “fresh” as I’d like them to, I am looking through a different lens with a fresh perspective of the image we are giving to our clients. It is my renewed goal to update our presence, starting with getting all new professional pictures. What can you do to spruce up your image or bring your current self into congruency?

If you want the latest tips and techninques on estate planning and elder law, subscribe to our blog.  And did you know we are also on Facebook, Twitter, LinkedIn, Google+Instagram and Pinterest - connect with us for the most recent insights and information there is to know in the estate and elder law arena!

Victoria L. Collier, Co-Founder, Lawyers with Purpose, LLC, Certified Elder Law Attorney through the National Elder Law Foundation; Fellow of the National Academy of Elder Law Attorneys; Founder and Managing Attorney of The Elder & Disability Law Firm of Victoria L. Collier, PC, www.ElderLawGeorgia.com; Co-Founder of Veterans Advocates Group of America; Entrepreneur; Author; and nationally renowned Presenter.

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Top Paralegal Resolutions For 2016

Some of you have probably already made – and broken – your New Year’s resolutions for 2016, to include common personal ones like losing weight, doing more exercise, eating better, and quitting bad habits. However, consider making and sticking with some work-related resolutions as well as personal ones to keep you on track professionally. The following list from the paralegal perspective, but it can be applied to any position in your law firm.

FOCUS – January is the time to revisit time templates or to resolve to go back to good habits allowed to lapse, like using planning organizers. Lawyers with Purpose provides you with time management tools as well as a range of focusers, including those for daily, weekly, and monthly planning. Make sure your time template has time devoted to planning each and every week. Time spent planning will be repaid in increased efficiency and goal attainment. Every year I make myself a New Year’s gift of a great calendar as a reward for planning ahead. This calendar can be paper or digital, whatever your preference.


Bigstock----goals--New-Year-resoluti-99023981EDUCATE
– Plan and prepare for further career development by identifying where the gaps in your knowledge and experience are, and deciding how to go about filling those. Or perhaps you want to hone part of your existing skill set. The mind, like many other tools, needs to be kept sharp to work at its best. Lawyers with Purpose offers you various ways of keeping informed and educated, including ListServs for BOTH the attorneys and their team members, blogs, and webinars on the event calendar.  There are also the Tri-Annual Practice Enhancement Retreats (TAPER), which offer legal-technical focus sessions in addition to firm planning and personal development.

CHECK IN with your goals and/or set new ones. It’s been roughly three months since TAPER in Phoenix, so it’s the midpoint of the period during which many of you resolved to implement some projects. Have your efforts lost steam? This is a great time to reassess derailed projects and set tasks to get them back on track. If you did not attend the last TAPER event, now is a great time to set new goals. There are tools on the LWP website that you can use in your "Brainstorming Sprints", as well as project focusers like the "Money Plan" and "The Implementation Focuser". 

RENEW your commitment to the system. Have you been so busy doing the work that you haven’t had time to do the necessary data input crucial for tracking? Regardless of what file management system you may use or whether you are still using paper files or have gone completely digital, attorneys must allow time for their team members to perform all the file maintenance required. If you don’t schedule regular maintenance – just like a car – the engine starts to run rough and may stall. Remember, it may just take 10 minutes to make a phone call, but it can take 5 minutes more to document the phone call, potentially mark a task complete and then schedule a follow-up task. In a typical work day for the law firm, I spend easily an hour of my time on file maintenance alone – adding file notes, scanning and uploading documents, marking tasks done, scheduling follow-up tasks, updating status of file in workflow, linking emails. It is this maintenance that permits you to track the work being done in your firm and hold team members accountable. Pull up your reports and identify where clean up must occur and schedule time on your template to chip away at any overdue file maintenance.

Finally APPLY the 4 D’s of time management – delete, delay, delegate, and do – to any and all of your lists and/or piles in your office. There are variations of these terms, so feel free to adopt the version that makes the most sense to you and your job responsibilities. With this strategy, you review incomplete tasks and decide whether you are going to delete, delay, delegate, or do the task. If a task is no longer important or relevant, or perhaps is already done, can it be deleted? Or you may have a task that you would like to do one day, but it can be deferred or delayed to a later time. Don’t lose sight of this task by adding it to a focuser reserved for remote future planning. Meanwhile, delegate those tasks that can be done by someone else, preferably someone who can perform the task better than you could. Finally, whatever is left over, you do. These might be tasks that can be done in 10 minutes or less and just need to be completed, or they may be tasks of higher priority that need to be scheduled immediately.

These five recommendations are my professional resolutions for 2016. By focusing on planning, scheduling time for education and training, checking in with previously set goals, renewing the commitment to your file management system, and applying the 4 D’s of time management to any pending matters, you can reboot your system, so to speak. I invite you to join me in resolving to start the new year with a fresh beginning – professionally and personally. Happy New Year!

If you want to learn more about becoming a Lawyers With Purpose member and what we have to offer your estate or elder law practice, join us this Friday, January 22nd for a FREE webinar "How You Can Have the Business, the Income and the Life that You Once Dreamed About When You First Started Your Practice. Click here to grab your spot today.

By Sabrina A. Scott, Paralegal, The Elder & Disability Law Firm of Victoria L. Collier, PC and Director of VA Services for Lawyers with Purpose.

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995 and United States Army Reserves, 2001-2004. Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; Co-Founder of Lawyers with Purpose; and Co-Founder of Veterans Advocate Group of America.

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Getting the Physician Form Right for Aid and Attendance

Purpose of the 21-2680:

The VA form 21-2680 “Examination for Housebound Status or Permanent Need for Regular Aid and Attendance” is used to document the level of care required by a claimant or a claimant’s dependent. The VA form 21-2680 is completed by a physician based on his/her medical evaluation of the patient. The importance of documenting the level of care is two-fold:

  1. To support a claim for additional pension above and beyond the base level AND
  2. To support the need for certain medical expenses.

There are three levels of non-service-connected pension that a claimant may qualify for: base pension, housebound, and aid and attendance. The base pension is the lowest pension that a claimant may be awarded. Additional funds are granted if you can document that the claimant is housebound, and even more funds go to those requiring another individual to assist with at least two activities of daily living (ADLs). The VA also looks at level of care when considering medical expenses to offset income. Therefore, the VA form 21-2680 should document the level of care that justifies the medical expenses being declared. This applies to the claimant’s dependents as much as the claimant. So for example, the VA will not consider the assisted living facility expense for a veteran’s spouse unless a form 21-2680 is also completed for the spouse indicating the need for the facility to assist with at least two ADLs.


Bigstock-Forms-Concept-with-Word-on-Fol-95979155Completing the 21-2680:

The VA form 21-2680 is relatively short (two pages) and is to be completed by a third party – that is, a physician. All you need to complete the form is the veteran’s and claimant’s – if other than the veteran – name(s), Social Security number(s), and address. When you are completing the form for a living veteran’s spouse or other dependent, it is that person's name that appears in the field that requests the name of the claimant, even though, strictly speaking, the claimant is the living veteran. When downloaded from the VA website at http://www.va.gov/vaforms/, the 21-2680 has no separate instruction pages. It does state its purpose near the top of the first page: “The purpose of this examination is to record manifestations and findings pertinent to the question of whether the claimant is housebound (confined to the home or immediate premises) or in need of the regular aid and attendance of another person.”

Despite the fact that you are not completing this form yourself, you should still review all 21-2680s once completed by the physician and before submitting to the VA so that you can confirm that every field is answered and that further explanation is provided when required by the instructions. Form 21-2680 should be signed by a physician because the signatures of nurse practitioners or physician’s assistants are not acceptable. Errors and omissions of this type should be corrected before filing the claim or you may risk a delay. Most importantly, you should also confirm whether the form 21-2680 does in fact document the claimant’s housebound status or the need for aid and attendance.

Housebound status is documented by the physician’s answer to field 33, “Describe how often per day or week and under what circumstances the claimant is able to leave the home or immediate premises.” A clear indication of housebound status would include a statement from the physician such as, “Patient no longer drives and relies solely on caregivers to attend necessary doctor appointments.” The VA form 21-2680 will support the need for aid and attendance, if it provides clear evidence that the claimant needs assistance with at least two ADLs. Acceptable ADLs are bathing/showering, dressing, eating, getting in/out of bed or chair, and using the toilet. The following are not considered ADLs by the VA: walking, medication administration, meal preparation, and protective environment only. This is very important in the case of independent living facilities, the expense of which will not be considered by the VA unless the 21-2680 documents that such a facility provides a protective environment and custodial care that is supplemented by a third party providing the assistance with two or more ADLs. Otherwise the cost of the independent living facility may be considered merely rent and thus not a deductible medical expense. A clear indication of the need for aid and attendance would be input into box #25, where it asks if the claimant needs a nursing home. The answer to that question may be “no.” However, the physician should write out to the side something like, “Patient needs to live at ABC facility for a protected environment, custodial care and assistance with ADLs.”

Because of the importance of using the right language on the VA form 21-2680, the software developed by Lawyers with Purpose to complete VA claim forms produces a sample VA form 21-2680 with recommended verbiage and other guidance for the most important fields. This sample can be provided along with a blank form to the doctor for guidance with instructions that can be used if the doctor feels it applies. If the doctor does not believe that it applies, it may be that your client simply does not qualify for as high a level of care. You may still be able to file for base pension or plan to follow up with the client periodically to check if medical needs have increased.

What to file with the 21-2680

Other than the regular VA application forms, nothing else is required to be filed with this form. However, if you feel that your completed VA form 21-2680 is weak in areas, but you believe that your client’s medical condition warrants aid and attendance, you can add supporting medical records. This form should be submitted as part of a fully developed claim in order to expedite the processing. As a reminder, you may not need to file a VA form 21-2680 if your claimant is only seeking base pension. And a 21-2680 does not need to be filed if you are filing the VA form 21-0779 because the latter documents that the claimant is in a nursing home and requires skilled nursing care, and thus by definition has a permanent need for regular aid and attendance. This will however not stop some VA adjudicators from requesting the 21-2680 form nonetheless, so we generally request all of our VA clients to get one completed as soon as they have retained us – particularly because it can take some time to get the completed form back from the doctor.

Always remember that this form can be used for both supporting a claim for higher levels of pension and the need for certain medical expenses. Keep those two purposes in mind when you are deciding whether or not the VA form 21-2680 needs to be included as part of your VA claim, and when reviewing their completion by a third party to make sure there are not unexpected results with your claim.

If you want to see first hand how the LWP-CCS Drafting Software works with VA form 21-2680 – along with the thousands of other things it has to offer you're estate and elder law practice – click here to schedule a live software demo.

By Sabrina A. Scott, Paralegal, The Elder & Disability Law Firm of Victoria L. Collier, PC and Director of VA Services for Lawyers With Purpose.

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995 and United States Army Reserves, 2001-2004. Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; Co-Founder of Lawyers with Purpose; and Co-Founder of Veterans Advocate Group of America.

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Seven Business Lessons from Celine Dion

While on business in Las Vegas, I was at dinner with friends and colleagues sharing our dreams. I mentioned that the one thing I would love to do while in town was to see Celine Dion perform at Caesar’s Palace. Before I knew it, I had fourth row center seats for the show the very next night. I was so excited and ready to be entertained. Surprisingly, Celine’s performance also taught me a tremendous amount on how to really run a business. The lessons below are listed in order of how I recognized them during the concert, but in no other order of priority.

Bigstock-Vector-illustration-of-realist-90391868The LessThe Lessons:

  1. Give it your all! With every song (every client), put everything you have into that relationship. As far as the client knows, they are your only client and want your full attention to every detail. Celine would not sing one song really great, then only half-heartedly sing another. She poured everything she had into every song.
  2. Be passionate. It is clear that Celine loves performing and puts a lot of emotion into her shows. As estate planning and elder care attorneys, we meet people who are desperate for our services. The least we can provide is an appearance that we are passionate about what we do and how we do it. After I give seminars, I frequently get comments such as, “I can really tell you love what you do.” And it is true. When you are passionate about what you do, the client can tell and it really enhances their experience.
  3. Take necessary breaks.   The concert was no more than two hours, yet Celine must have taken at least four breaks. During her breaks, she would change clothes and get ready for the next set of songs. She would recharge and show up differently, but with the same passion and energy. As lawyers, we have the opportunity to take mini-breaks between clients to recharge. On a larger scale, we should be taking vacations throughout the year. I hear from lawyers fairly regularly, “I haven’t taken a vacation in five years.” My first question is, “Why?” Without taking breaks, it is nearly impossible to give it your all because you are exhausted and running on nothing.
  4. Get comfortable with being personal and vulnerable. Celine’s husband has cancer and is dying. She has just returned from taking a year off from the stage so she could be with him. They decided it was time for her to return to her audience. Being away from him scares her, and she shared that with us before singing a really emotional song. Our clients share a lot of sensitive information with us about their families and their lives. How can we share ourselves with them in a meaningful way? At appropriate times, we can share our stories. During my seminars, I always mention that my father died at the age of 68 with congestive heart failure. It shows that I, too, have been a caregiver and understand losing a family member. Find a way to be personal with your clients.
  5. Give more than expected. All good lawyers can draft documents and put an estate plan together. It is the great lawyers who do more, and give more, than what the client paid you to do. When the concert is over, the last song is sung, the lights go out. The audience lingers and hopes for something more, one more song. The great performers oblige, as did Celine, coming back to sing signature songs. Not all performers do. Not all lawyers do. What is your signature piece? When we sign estate planning documents, we always give our clients a special “pen in a box” that has our firm’s information on it. But the pen is different from the ones I regularly hand out like candy. This new pen is a different color and in a box presented at the end in a ceremonious manner. It is giving more than expected.
  6. Have fun and enjoy what you do. Showing up and giving it your all every day is difficult work. It can suck the life out of you if you don’t enjoy it or find ways to have fun. While performing, Celine shocked the crowd and walked down the aisle singing and taking “selfies” with audience members. It was clear she was having as much fun as the audience, really creating a memorable experience for all. When my law firm is on retreat together, we always make sure to take silly pictures and enjoy an evening together.
  7. Have strong backup support. We all know who we are going to see for the night: Celine Dion! But Celine is not the only one on stage; she has an abundance of support around her. Moreover, while she was backstage on break changing attire, she had performers continuing to keep us entertained in her absence. It is no different for us as attorneys. Our team keeps our clients “entertained” in our absence. Our client services coordinator is our opening act, and our estate planning and government assistance paralegals keep our clients happy while we change attire. In my office, my team even shows up on stage to deliver our workshops. Who do you have for support so you can give it your all, be passionate and take breaks to rejuvenate?  

Celine Dion is amazing and I highly recommend seeing her performance if you find yourself in Las Vegas. Between now and then, you too can be amazing and give your clients the best show in town. With so many to choose from, taking these lessons from Celine Dion can really help you stand out from the others and leave your clients feeling special.

It’s time to stop just "thinking" about becoming a Lawyers With Purpose Member.  Becoming a member will forever change your practice.  You owe it to yourself to spend a few minutes reading through this page: www.joinlwp.com.  Join us in 2016!  And of course if you have ANY questions or concerns, just pick up the phone and call Molly Hall at 877-299-0326 x 102 and hammer out anything holding you back.  

Victoria L. Collier, Co-Founder, Lawyers with Purpose, LLC, www.LawyersWithPurpose.com; Certified Elder Law Attorney through the National Elder Law Foundation; Fellow of the National Academy of Elder Law Attorneys; Founder and Managing Attorney of The Elder & Disability Law Firm of Victoria L. Collier, PC, www.ElderLawGeorgia.com; Co-Founder of Veterans Advocates Group of America; Entrepreneur; Author; and nationally renowned Presenter.

 

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Skilled Nursing at VA Expense

“But I won’t ever need Medicaid. I’ll be in a VA nursing home.” You may have heard this before from a client in your attempts to consider the possible need for Medicaid in a veteran’s estate planning. Hopefully the client will never require skilled nursing care, but the reality is that the VA will only pay for or subsidize veterans who need nursing home care due to a service-connected disability or any vet with a combined service-connected disability rating of 70% or more and who need skilled nursing care. The VA only provides nursing home care for individuals in other categories IF beds and resources are available.


Bigstock-medicine-age-support-health-99310196First, what do we mean by skilled nursing care and what exactly is a VA nursing home? Medicare.gov defines skilled nursing care as “Care given or supervised by registered nurses. Nurses provide direct care; manage, observe, and evaluate a patient’s care; and teach the patient and his or her family caregiver.” It goes on to say, “Any service that could be done safely by a non-medical person (or by yourself) without the supervision of a nurse isn’t skilled nursing care.” Title 38, Chapter 1 of the Code of Federal Regulations, which relates to the VA, defines a nursing home as:

(1) Any extended care facility which is licensed by a State to provide skilled or intermediate-level nursing care,

(2) A nursing home care unit in a State veterans' home which is approved for payment under 38 U.S.C. 1742, or

(3) A Department of Veterans Affairs Nursing Home Care Unit. [38 CFR 3.1(z)]

The first type of nursing home is one not affiliated with the VA at all. These are private facilities, and probably the majority of nursing homes in which your clients may reside are of this kind. The second type of nursing home is a state veterans’ home that is owned, operated and managed by the state, but must be formally recognized and certified by the VA on an ongoing basis. The state, however, determines the criteria for admission, even though the facility may receive funds from the VA to help subsidize the cost of care to veterans. The third type is what is commonly called a VA nursing home, even though the VA doesn’t call them nursing homes anymore. The VA introduced the term “Community Living Center” and seeks to make the nursing home as much as possible like a real home.

As stated earlier, only veterans with both a documented need for skilled nursing care and who have a service-connected disability that meets certain criteria will qualify for this care at a VA nursing home at no charge. Veterans with non-service-connected disabilities and veterans with lesser-rated service-connected disabilities can apply as long as they require skilled nursing care, but they may be subject to long-term care co-payments.

There are also some other limitations if your client insists on a VA nursing home. There are far fewer of these than the other types of nursing home, and thus there might not be a VA nursing home in your client’s geographical area. State Veterans Homes are fortunately much more common. You can find a directory of State Veterans Homes at the website of the National Association of State Veterans Homes at http://www.nasvh.org/StateHomes/statedir.cfm.

Furthermore, you can’t just decide you are going to a VA nursing home, even if you believe you meet the level of care and rating requirements. There is a process to be evaluated for VA nursing home care. You must first be enrolled for Veterans Health Benefits, which is another process in and of itself and can include an evaluation of income and assets. For example, veterans with non-service-connected disabilities applying for extended care or the Nursing Home Care Unit may be required to complete the VA Form 10-10EC to determine the family's current income and assets. Then, once enrolled with the Veterans Health Administration, you must then be evaluated by a primary care provider or a geriatric specialist for nursing home care.

Another limitation of VA nursing homes is that they generally only accept veterans and not surviving spouses. Some State Veterans Homes do admit surviving spouses and even parents, but that depends on the state. For example, California has veterans assisted living facilities and skilled nursing facilities that will admit spouses, but California also has aggressive estate recovery policies to recoup state funds used to pay for those facilities. Finally, veterans who qualify for VA nursing home care may not always remain qualified. Veterans may be discharged from a VA nursing home without consent when VA nursing home care is no longer needed; for example, if the veteran's needs can be met at home or in a private nursing home close to the family.

If, despite all these hurdles, your client still wants to explore skilled nursing at VA expense or any other long-term care resources of the VA, visit the VA’s webpage at http://www.va.gov/GERIATRICS/index.asp to find information related to geriatrics and extended care.

As we approach the end of the year, we want to personally tell you how thankful we are to have you as a subscriber of the LWP Connection blogs and newsletter. Whatever the reason is that you stay connected with us each week via email (i.e. substantive law training, marketing assistance, practice management tips)…we are glad you are here

Yet, as you work on your practice goals and plans for 2016, please know that the guidance and mentorship you receive here is only THE TIP OF THE ICEBERG of what we offer at LWP.

We want these same results for YOU in 2016!  It’s time to check out what becoming a Lawyers With Purpose Member would look like for you and your practice. If you’re even a little curious about what we offer in the Lawyers With Purpose program and how becoming a member will forever change your practice, you owe it to yourself to spend a few minutes reading through this page: www.joinlwp.com.

Sabrina A. Scott, Paralegal, The Elder & Disability Law Firm of Victoria L. Collier, PC and Director of VA Services for Lawyers With Purpose.

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995 and United States Army Reserves, 2001-2004. Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; Co-Founder of Lawyers with Purpose; and Co-Founder of Veterans Advocate Group of America.

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Submitting Medical Expenses to the VA

Why submit medical expenses?

When applying for Wartime Pension benefits through the Veterans Administration, the claimant must meet both income and asset limitations. Practitioners focus mostly on reducing assets to qualify; however, the claimant’s income must also meet the income standard. A claimant’s yearly family income must be less than the maximum annual pension rate (MAPR) amount set by Congress for any particular year to qualify. Unlike transferring assets to qualify, a claimant cannot transfer income in order to reduce or eliminate it for VA purposes. Sometimes the only way to reduce countable annual income for a claimant is to provide documentation to the VA of allowable medical and dental expenses to offset that income. Considering how medical expenses play a crucial role is critical to a successful claim.


Bigstock-Soldier-And-Doctor-Shaking-Han-81987851What medical expenses may be submitted?

Not all medical expenses are considered allowable by the VA. The medical or dental expense must have actually been paid by the claimant or claimant’s spouse and be unreimbursed by insurance or any other source, and it may be incurred by any member of the claimant’s household, and even by non-dependents in some cases. The VA provides the following list of examples of medical expenses that might be considered in their instructions for VA form 21P-8416:

  • Hospital expenses
  • Doctor's office fees
  • Dental fees
  • Prescription/non-prescription drug costs
  • Vision care costs
  • Medical insurance premiums
  • Monthly Medicare deduction
  • Nursing home costs
  • Hearing aid costs
  • Dental fees
  • Home health service expenses
  • Expenses related to transportation to a hospital, doctor, or other medical facility

The VA Adjudication Manual gives a more detailed list of common allowable medical expenses in M21-1MR, Part V, Subpart iii, Chapter 1, Section G.42.c. From the total annual medical expenses that the VA considers, only that part which is more than 5% of the maximum rate of pension for your particular claimant may be deducted from income. Thus, you must always consider this deductible when seeking to offset income with medical expenses. The Lawyers with Purpose VA Qualification Worksheet automatically makes this calculation for you.

The VA must consider all expenses that are directly related to medical care, even though this care does not necessarily have to be provided by a licensed health professional. This applies most notably in the case of home health care when the “VA has rated the disabled person (beneficiary or Veteran’s spouse if the Veteran is dually entitled to compensation of at least 30 percent) entitled to A&A or Housebound,” M21-1MR, Part V, Subpart iii, Chapter 1, Section G.43.d.

When to submit medical expenses

Medical expenses should be submitted to the VA at essentially three different times: at the initial application stage, and once approved, after the end of any particular calendar year and whenever there is a significant change in medical expenses. There are two categories of medical expenses that the VA recognizes: prospective and actual medical expenses that are related to when you submit medical expenses. Pursuant to the VA Adjudication Manual M21-1MR, Part V, Subpart iii, Chapter 1, Section G.44.d, “normally, medical expenses are deducted from an award after the fact, based on the claimant’s report of expenses actually paid. However, under 38 CFR 3.272(g), medical expenses may be allowed prospectively if the claimant is paying recurring nursing home fees or other reasonably predictable medical expenses.” When you first apply for VA benefits, you should submit prospective medical expenses for the 12-month period following the effective date. Unfortunately, nowhere is it defined what is considered “reasonably predictable,” and this determination is left to the discretion of the individual adjudicator. In my firm’s experience, the VA will often not consider prescription costs, incontinence supplies, or over-the-counter medical supplies or medications as “reasonably predictable” recurrent monthly medical expenses.

After approval of VA benefits, all actual medical expenses may be submitted for the VA’s consideration. You have until the end of any year to submit actual medical expenses for the prior calendar year. You only need to submit actual medical expenses each year if you are relying on those actual expenses to offset income. If the recurring medical expenses are sufficient to offset the claimant’s income, there may be no need to update the VA annually regarding actual medical expenses. The only other time you should submit medical expenses to the VA is when these change significantly. An increase in medical expenses may not make a difference in the amount of benefits paid but should be reported to the VA nonetheless. A decrease in medical expenses may mean a reduction or even termination of benefits, thus it is important to notify the VA as soon as possible regarding a decrease in order to avoid a potential overpayment of benefits.

How to submit medical expenses

The main application forms for non-service-connected pension – the VA forms 21-527EZ and 21-534EZ – both have small sections for reporting medical expenses. However, there is one specific VA form used exclusively for medical expense submission: VA form 21P-8416 “Medical Expense Report.” You are, however, not required to notify the VA of medical expenses using this particular form. As long as your submission includes the specific purpose for which the payments were made, the amount paid, the date paid, the name of the provider, and for whom the expense was paid, that is sufficient to constitute notification. Generally the VA will accept notification of medical expenses without supporting documentation like receipts unless the adjudicator has cause to question any of the expenses. For this reason, you should advise your client’s family to maintain records of all medical expenses for at least three years, in case the claimant is ever called upon to substantiate those expenses.

Expected changes for medical deductions

In January 2015, the VA issued proposed changes to the regulations governing deductible medical expenses. Of note, when the rules become “final” (expected in February 2016), the VA will no longer count the fees charged by independent living facilities as deductible medical expenses and will cap the deductibility of home health care at $21 per hour. 

Please join Dave Zumpano, Sabrina Scott (Director of VA Services, LWP), Kimberly Brannon (Technical-Legal) and me on Monday, December 14 at 4:00 pm eastern as we have a panel discussion of the 2016 VA changes, VA planning and accept your questions.   It is our duty as the leading estate planning attorneys in the nation to be prepared and educated on the VA changes coming in 2016, and we at LWP are excited to make sure all of our members are ready and educated when the changes take place.

Registration Link: https://attendee.gotowebinar.com/rt/8232313303938319617

By Sabrina A. Scott, Paralegal, The Elder & Disability Law Firm of Victoria L. Collier, PC, and Director of VA Services for Lawyers With Purpose.

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995 and United States Army Reserves, 2001-2004. Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; Co-Founder of Lawyers with Purpose; and Co-Founder of Veterans Advocate Group of America.

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Congratulations To Mike Goss, Lawyers With Purpose Member Of The Month


Goss Portrait What is the greatest success you’ve had since joining LWP?

Our revenues have grown each year since joining. I was very satisfied with my income in 2014, but this year we’re on track to double our revenues.

  • What is your favorite LWP tool? I’m most pleased with the system, rather than an individual tool.

It’s everything LWP provides that has made us successful – the software, the initial and periodic training, the coaching, the webinars, the marketing materials and “the process.” Everything works together in an integrated fashion so that our clients get good results in a timely manner.

  • How has being part of LWP impacted your team and your practice?

We’re “on the same page” with how things should be done. We’re much more efficient and effective because we don’t have to spend additional time on decision making and communication. We do those things, of course, but we’ve already reached agreement on many issues and know what to expect.

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Finding Balance When Speaking

I give a ton of presentations on veteransʼ benefits, to both attorneys and the public at large. The presentations range from 15 minutes to three days. Last week I presented at an independent living facility that requested the presentation be limited to 30 minutes, which included time for questions and answers.  As I often do, I wondered, “How can I tell them all they need to know in that short amount of time?”

Bigstock-Money-And-Time-Balance-On-The--98338895It is about maximizing the time you have. This became very real for me when I was out of town on a business trip and I wanted to get a massage. I usually get a 90-minute full body massage, but the spa only had an opening for 30 minutes. I asked myself, “What is the point?” but I booked the appointment anyway. When I arrived, they handed me a picture of a person and asked me to circle the areas of concentration I desired. I circled my head, neck, shoulders, back, hands and feet (everything but my legs). To my surprise, the therapist did an amazing job, even though she didn't get to my hands and barely touched my feet.  A quality massage in 30 minutes could be done!

And so can a quality presentation on VA benefits.  The problem is that we want to give the audience the full treatment, leaving nothing unsaid. Instead, dissect the information like a body and circle the most critical areas on which to focus.  Focus on those areas first; then, if you have extra time, you can add to the content. If you are short on time, cut out some of the minute details.  Leave something for them to ask you or for you to share at a consultation.

After presenting easy-to-understand, complete information in 30 minutes, I had just as many people immediately request an appointment as I do when I speak for an hour.  Since time is money, this begs the question: Do I need to speak for an hour?  Do I need the 90-minute massage or is 30 minutes enough? 

Refine your message, save time, and make more money.  

If you have an hour of time on Wednesday, December 2nd at 12 EST, Dave and I will be sharing what we are currently doing in trust planning for VA benefits after the proposed look back takes place.  Click here to register now. We'll talk about the transfer penalties for VA claimants expected to be implemented in February 2016. What does that mean for your trust drafting services? Will we need to change the language in our trusts? Or, worse yet, start using totally new trusts? Attend the upcoming VA Tech School Training on December 2nd at 12 EST on Drafting Trusts After the Laws Change.

Victoria L. Collier, Veteran of the United States Air Force, 1989-1995 and United States Army Reserves, 2001-2004.  Victoria is a Certified Elder Law Attorney through the National Elder Law Foundation; Author of “47 Secret Veterans Benefits for Seniors”; Author of “Paying for Long Term Care: Financial Help for Wartime Veterans: The VA Aid & Attendance Benefit”; Founder of The Elder & Disability Law Firm of Victoria L. Collier, PC; Co-Founder of Lawyers with Purpose; and Co-Founder of Veterans Advocate Group of America.

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From Pat Summitt to Robin Williams to Glen Campbell: Understanding the Growing Alzheimer’s Epidemic

Pat Summitt, arguably the greatest college basketball coach of all time, would have been described by those who knew her as a focused, opinionated leader and an athlete with an uncontrollable desire to compete and win.  In 2012, I had the opportunity to meet Pat at the National Alzheimer’s Association Dinner in Washington D.C.  She was as determined as ever to fight the disease that had taken her memory starting at the age of 58, but she stood back, timid behind her son, who spoke for and guided his mother throughout the evening.

Glen Campbell may be the most powerful public reminder of a haunting, stigmatic disease.  Diagnosed in 2011, Campbell brought Alzheimer’s and dementia awareness to the forefront of political debate by publicly announcing his diagnosis and continuing to appear in public as his memory faded away.  To date, Campbell can remember very little about those around him, but his wife states that he can still play the guitar.

Bigstock-alzheimers-ribbon-73717354Over the last several years, we watched and read celebrity gossip sites with great interest as Robin Williams seemed to struggle with various medical diagnoses, from mental illness to Parkinson’s disease.  Robin, unbeknown to most, had been planning to enter a care facility when he died. It was only after Robin passed away that doctors found he had lived with Lewy Body Dementia.

Certainly, the loss of a person whose life is as large and bright as that of Robin Williams ripples through a culture.  His wife’s bravery in coming forward to speak of his silent, undiagnosed struggle with Lewy Body Dementia opened the door for us and our clients to ask questions about the growing problem of dementia plaguing our society.  As November is Alzheimer’s and dementia awareness month, it is a good time for us to take a look at this epidemic and ask ourselves what we can do as attorneys, community members and family members of those who suffer with the disease.

The facts and figures surrounding Alzheimer’s and dementia are staggering.  Currently, dementia stands as the sixth-leading cause of death in the United States, and it is the only cause of death in the top 10 that cannot be prevented, cured or slowed.  One in three seniors die with some form of dementia, and two-thirds of these sufferers are women.  Despite the widespread growth of Alzheimer’s and dementia, only 45 percent of those who suffer are currently correctly diagnosed with the disease.

Not to be overshadowed are the costs Alzheimer’s is inflicting on our healthcare system.  In 2015, dementia care will cost our nation $226 billion.  By 2050, these costs are predicted to rise as high as $1.1 trillion.  With several state Medicaid programs struggling to stay afloat, and the number of institutionalized sufferers increasing daily, the United States is staring in the face of a major healthcare crisis.

As elder care attorneys, we must inform our clients of the fast-growing effects of Alzheimer’s and dementia, of the ability of these diseases to strike at younger ages, and of the complete disregard the diseases have for overall health and socioeconomic lines.  While it is important that legal advice is sought immediately upon diagnosis of a dementia-related disease, due to the lack of proper diagnosis, it is also essential that every family move forward with estate plans at younger ages.    Having a proper plan in place can in small part reduce the grueling toll this disease has on families.

As strong, educated voices for the elderly and aging populations, we can take active roles in requesting that Congress fund the National Alzheimer’s Plan and hold our elected officials accountable for their actions as science moves forward in seeking a cure for this disease.  In honor of Alzheimer’s Awareness Month, the National Alzheimer’s Association is asking all people to sign a petition to all presidential candidates in the next election asking that they announce their plans to fund research for this disease.  The petition is available on their website at act.alz.org. 

As a member of the Lawyers with Purpose community, it brings me such joy to hear the stories of our members and the countless ways we give back to our local communities through volunteerism and financial support.  Continuing our personal support for funding the fight against Alzheimer’s is an invaluable way for us to give back.  As November is Alzheimer’s Awareness Month, there is no better time to ask ourselves what we can do, as individuals, as attorneys and as loved ones of those who suffer, to help find a cure for Alzheimer’s and dementia.

If you want to experience first hand what it's like to be a Lawyers With Purpose member, and feel the synergy and community, join us this February 22nd – February 26th for our Tri-Annual Practice Enhancement Retreat in Florida.  Click here for the full agenda and reserve your spot today.  We're filling seats quickly and early bird pricing ends soon so grab your spot now!

Kimberly M. Brannon, Esq., Legal-Technical and Software, Lawyers With Purpose